Help & Support
Find answers, contact support, or submit a ticket for assistance.
FAQs
Browse frequently asked questions
Submit Ticket
Get help from support team
Live Chat
Chat with an agent
Maintenance
Report an issue
How do I pay my rent?
You can pay your rent through the Payments section in your dashboard. We accept bank transfer, card payments, and USSD. Rent is due by the 15th of each month.
What happens if I pay late?
Late payments incur a 5% late fee. If rent is not received by the 20th, we will reach out to remind you. Persistent late payment may affect your tenant standing.
Can I pay in installments?
Standard rent payments are monthly. However, for longer lease terms, we can arrange quarterly or bi-annual payment schedules. Contact support to discuss options.
How do I report a maintenance issue?
You can report maintenance issues through the Maintenance section in your dashboard. Describe the issue, upload photos, and select urgency. We'll respond within 24 hours.
What is considered an emergency?
Emergencies include flooding, fire, gas leaks, total power outage, or security breaches. For emergencies, call 0800 CIL HOME immediately (Press 1).
How long do repairs take?
Urgent repairs are addressed within 24 hours. Normal repairs typically take 3-5 business days. We'll keep you updated on progress.
How does relocation work?
Submit a relocation request through your dashboard with your new preferences. We'll find suitable properties within our network and arrange viewings. No house-hunting required!
What is the relocation fee?
The relocation fee is ₦[Amount] — significantly less than starting from scratch with agents. The fee is only charged when you successfully move to your new home.
How do I update my personal information?
Go to Profile Settings in your dashboard. You can edit your name, phone number, email, and address. Some changes require verification.
How do I change my password?
Navigate to Profile Settings > Security Settings. Click "Change Password" and follow the prompts. Use a strong, unique password.
What if I forget my password?
On the login page, click "Forgot Password". Enter your registered email to receive a password reset link. Follow the instructions to create a new password.
Contact Us
Submit a Support Ticket
Recent Support Tickets
View All
#TKT-2026-001
Resolved
Generator service request
Submitted: March 15, 2026 • Resolved: March 18, 2026
#TKT-2026-002
In Progress
Billing inquiry for February rent
Submitted: March 10, 2026 • Last update: March 12, 2026
#TKT-2026-003
Open
Request for relocation to Lekki area
Submitted: March 5, 2026 • Awaiting response