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When and how do I receive rent payments?
Rent payments are collected by CIL from tenants and remitted to your registered bank account monthly. Payments are typically processed within 5 business days after the tenant's payment date. You'll receive a detailed statement with each payment.
What fees does CIL charge?
CIL charges a transparent management fee of [X]% of monthly rent collected. This covers tenant sourcing, rent collection, maintenance coordination, monthly inspections, and yearly repaint. No hidden fees. All costs are clearly shown in your monthly statement.
What if a tenant pays late?
CIL handles all late payment follow-ups. Late fees are applied according to the tenancy agreement. You'll be notified if a tenant is consistently late, and we'll take appropriate action including eviction if necessary. You only receive rent that has been successfully collected.
How are tenants verified?
All tenants undergo thorough verification including BVN/NIN checks, employment verification, guarantor references, and current landlord reference. This ensures you get reliable, quality tenants for your property.
What if I have a problem with a tenant?
All communication goes through CIL. If there's an issue, contact your dedicated landlord support representative. We'll handle communication with the tenant and work to resolve any issues promptly and professionally.
How do you handle tenant disputes?
CIL acts as mediator for all tenant disputes. Our team is trained to resolve issues fairly and professionally. If disputes cannot be resolved, we follow the legal process outlined in the tenancy agreement, always protecting your interests.
How are maintenance requests handled?
Tenants submit maintenance requests through their portal. CIL reviews and obtains quotes from vetted professionals. You approve costs above your threshold, and work is completed by CIL-approved technicians. All costs are deducted from rent before remittance.
What is considered an emergency?
Emergencies include flooding, fire, gas leaks, total power outage, or security breaches. For emergencies, CIL has a 24/7 response team. You'll be notified immediately, and repairs will be prioritized. Emergency repairs do not require prior approval.
How often are properties inspected?
CIL conducts monthly inspections of all managed properties. You'll receive detailed inspection reports with photos within 24 hours. This ensures any issues are caught early and your property is well-maintained.
What is the yearly repaint service?
As part of our management service, CIL arranges a professional repaint of your property every 12 months. This maintains your property's value and appeal. The cost is discussed and approved by you before work begins.
How do I update my payout bank account?
You can update your bank account details in Profile Settings > Payout Information. Changes take effect within 2 business days. Contact support if you need assistance.
How do I access my financial statements?
All financial statements are available in the Financials section of your dashboard. You can download monthly, quarterly, or annual reports in PDF or CSV format for your records.
How do I add a new property?
Click "Add Property" in your dashboard sidebar. Complete the multi-step form with property details, photos, and documents. Our team will review and approve your property within 48 hours.
Contact Us
Submit a Support Ticket
Recent Support Tickets
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#TKT-2026-001
Resolved
Question about tenant verification process
Submitted: March 10, 2026 • Resolved: March 12, 2026
#TKT-2026-002
In Progress
Maintenance approval threshold change request
Submitted: March 15, 2026 • Last update: March 16, 2026
#TKT-2026-003
Open
Request to add new property listing
Submitted: March 18, 2026 • Awaiting response